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Questions About Ordering

How do I know if a product is in stock?

Products that are out of stock are either listed as "Out of stock" on the product page if we are not accepting orders, or they are clearly marked as "backordered" or "pre-order" if we are accepting orders for a product that is not in stock. If you are ordering larger quantities, contact us for availability.

When will my order ship? 

We make every effort to ship your order in 48 hours it is received, most time will ship in the same day ,when the order is placed before 6:00PM Eastern time. Orders placed after 6:00PM will usually ship the next business day.

Where is my tracking number? 

Once we ship an order, an email is automatically sent to the email address that you provided during the checkout process. Automatically generated emails like this are sometimes flagged as spam by email programs, so check your spam folder if you think your order should have shipped but didn't get an email. Of course, you can always contact us for your tracking number.

Why are your prices so low? Are you selling refurbished products? 

We are able to offer great prices on most products because our sales volume allows us to negotiate great prices. Everything that we sell is brand new, we NEVER sell refurbished or gray market merchandise.

Will you sell my information to spammers? 
NO! We understand that you value your privacy and we will never sell your information to third parties. More details are available in our privacy policy.

What is your return policy? 
We accept returns of unopened items, but a 15% restocking fee applies. If you receive a defective product, we will replace it at our expense. Exchanges are allowed for store credit, provided you have all items that came with the product, including the packaging. More details are available in our returns policy.

Do you ship to addresses worldwide? 

Yes! We ship worldwide using either UPS or the other Postal Service's Global Express Mail, at our discretion. Read our international orders information page for full details.

Where are you located? 
Our main office and warehouse is located in XiaMen City,China. Orders are shipped from this location. Our complete address can be found on our contact us page.

Where can I find a manual for my product? 
Check our radio manuals page. We have manuals for most current and many discontinued radios.

How do I send a product in for repair under warranty? 
Warranty repairs need to be handled directly through the product manufacturer, with the exception of a couple of brands that we warranty ourselves. We keep a database of all manufacturers' contact info and will gladly provide it to you if you are having trouble tracking it down. Simply contact us with your request.